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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debra Martin

June 5, 2025

5  out of  5
rating by Debra Martin
"Rick has always been spot on with my insurance needs, knowing what I do and don't need. He and his crew are the best!"
We responded:
"Debra, I am very grateful for your wonderful review. Your business is greatly appreciated. Sincerely, Rick Franklin"
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David Alexander

May 27, 2025

5  out of  5
rating by David Alexander
"Rick Franklin and his staff are very caring. They follow up with any concerns or questions and check in periodically just to see how you are doing. He is a strong Christian and will pray with you with any concerns or problems. We have worked with them for many years and have always had great support."
We responded:
"David, I sincerely appreciate your wonderful review. You and Emily are dear friends and awesome State Farm customers. You both are greatly appreciated. Sincerely, Rick Franklin "
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Larry Carpenter

May 16, 2025

5  out of  5
rating by Larry Carpenter
"Rick is not a high pressure sales person, but likes to educate and inform you about the various insurance products that apply to you so that you can make the decision yourself. His office is very professional and they keep timely appointments so you do not have long wait times in their office. Great customer service and knowledgeable staff. Overall, an excellent insurance agent and agency."
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Rod Herron

May 13, 2025

5  out of  5
rating by Rod Herron
"The best insurance agency in the state! Rick and his staff really take care of all my insurance needs. Highly recommended."
We responded:
"Rodney I am very grateful for your wonderful review. It is a pleasure to serve you, Tammy, and Lee. Thank you for your business and your friendship. Rick Franklin "
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Nick

May 1, 2025

5  out of  5
rating by Nick
"Best agent ever!"
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Donna Coffey

April 29, 2025

5  out of  5
rating by Donna Coffey
"Absolutely the best !!! I have been with Rick Frankin for many years and he has ALWAYS gone the extra mile not just with insurance but truly getting to know the person... I don't think there has ever been a time during all these years that he has not asked me if I had any prayer concerns and then actually prayed before I left....Even though his schedule is probably very busy with various clients he always makes you feel like you are the only person and he has all the time in the world... He knows his business well and cares for his clients...."
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Frank MacMaster

April 23, 2025

5  out of  5
rating by Frank MacMaster
"Rick is outstanding is always quick to respond and always very helpful. Rick really helped us with our policy review and better understanding of our needs. Thanks Rick and your whole team."
We responded:
"Thank you so much Frank and Georgia for your business and your wonderful review. I am thankful for the opportunity to serve you both. Blessings. Rick Franklin"
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Margaret McAdams

April 10, 2025

5  out of  5
rating by Margaret McAdams
"I appreciated Rick’s thorough and educational annual review with me about our home and auto insurances. He gave clear explanations and insightful information for looking toward future possibilities."
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Shelby Kennerly

April 8, 2025

5  out of  5
rating by Shelby Kennerly
"Rick has been our insurance agent for 30 plus years. He truly cares about us and our insurance needs. We have several types of policies with State Farm. He responds quickly whenever a need arises. We completely trust Rick and his office to take care of us if something happens."
We responded:
"Thank you Shelby. You and Breck are a blessing to me and to my agency and it is a pleasure to serve you. You are appreciated. Rick Franklin"
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Bryan Brubaker

April 7, 2025

5  out of  5
rating by Bryan Brubaker
"I would give 10 stars if I could. Rick Franklin State Farm Insurance Agency, and his staff, are superb! Very attentive to product and policy structure, as they relate to present needs, and sometimes changing circumstances. Feels like I'm working more with my friend or neighbor, than an agent. HIGHLY recommended!"
We responded:
"Bryan, my heartfelt thanks for your wonderful review. It is our pleasure to serve you and Myra and are thankful for the opportunity to serve you both. Sincerely, Rick Franklin"
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Gene Williams

April 1, 2025

5  out of  5
rating by Gene Williams
"Changed from another local State Farm agent to Rick Franklin. Talked to numerous people I know that said he was their agent. Best advice I've ever had, and I'm glad to recommend Rick to others. Thanks to you and your staff for being the gest."
We responded:
"Gene, I am so thankful for your business. I sincerely appreciate your review and look forward to serving you and Maria. All the best. Rick Franklin"
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Christopher Curry

March 31, 2025

5  out of  5
rating by Christopher Curry
"A wonderful group of professional people to work with, always looking out for your best interest in having the right coverage for you and your family."
We responded:
"What a great review, Chris. Thank you so much for sharing. We appreciate your business and your friendship. Rick Franklin"
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Teresa Kinney

March 21, 2025

5  out of  5
rating by Teresa Kinney
"Rick Franklin and his staff have been my go-to insurance team since college (35 years ago). The team is open, honest, and prompt with everything from beginning to end. Highly recommend Rick Franklin and team State Farm, Morganton, NC."
We responded:
"Teresa you are the best. Thank you for your wonderful review. You are a dear friend and a great customer. Thank you so much for blessing me and my agency with your business. Sincerely, Rick Franklin "
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Lisa Turnmyre

March 19, 2025

5  out of  5
rating by Lisa Turnmyre
"Rick looks out for your insurance needs and considers what is best for your situation. He thoroughly explains your coverage so there are no questions."
We responded:
"Thank you for your review, Lisa. I appreciate your business and look forward to continuing to serve your insurance needs. Sincerely, Rick Franklin"
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Maureen Austin

March 18, 2025

5  out of  5
rating by Maureen Austin
"As a longtime customer I can say Rick Franklin and his staff are accommodating, efficient , caring and pleasant to work with."
We responded:
"Thank you Maureen for your 5 star review. It is a pleasure to serve you. Thank you for your business. Sincerely, Rick Franklin"
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Robert Denner

March 11, 2025

5  out of  5
rating by Robert Denner
"Rick Franklin- State Farm Insurance provides a great service with competitive pricing."
We responded:
"Robert I sincerely appreciate your kind review, and we appreciate the opportunity to serve your insurance needs. Thank you for your business. Sincerely, Rick Franklin "
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Barbara Day

March 10, 2025

5  out of  5
rating by Barbara Day
"Explained everything to me so I could understand it. Very knowledgeable and he also prayed with me. Made me feel comfortable."
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Prince K

March 7, 2025

5  out of  5
rating by Prince K
"Rick has always been there me and my family."
We responded:
"Thank you so much for your kind review and comment. We will always do our best to care for you and your family. Thanks again, Rick Franklin "
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Lynne Jameson

March 4, 2025

5  out of  5
rating by Lynne Jameson
"The folks at Rick Franklin's State Farm Insurance office are knowledgeable, professional, kind and sincerely caring. I truly am blessed to be their client and feel true comfort knowing they are always there for me. Thank you all for making the Morganton community that much stronger by the way you care for its citizens."
We responded:
"Lynne, I am very thankful for your wonderful review. It is our pleasure to serve you. You are very much appreciated. Sincerely, Rick Franklin"
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Aaron Chipman

March 4, 2025

5  out of  5
rating by Aaron Chipman
"I've been with State Farm for 25 years and I couldn't be happier with their service! From the moment I signed up, their team has been friendly, professional, and always willing to go the extra mile to help. Anytime I've had a question or needed assistance with a claim, they've been quick to respond and made the process smooth and stress-free. Their rates are competitive, and I love the peace of mind knowing I have a reliable insurance provider that truly cares about its customers. I highly recommend State Farm to anyone looking for great coverage with outstanding customer service! Thank you, State Farm, for always being there when I need you."
We responded:
"Aaron, what a wonderful review and I can't thank you enough for your kindness. It is a great pleasure to take care of you. We appreciate your business and your friendship. Thanks again, Rick Franklin "
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Terry Brown

March 2, 2025

5  out of  5
rating by Terry Brown
"I have been with Rick and his staff many years they feel like family . Very caring, courteous and professional I highly recommend."
We responded:
"Terry we too feel like you are family. Your review is a blessing to me and my agency. Very thankful for you. Sincerely, Rick Franklin"
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Laura Clark

February 27, 2025

5  out of  5
rating by Laura Clark
"I've dealt with Rick Franklin and his staff for many years. They are very caring kind and compassionate team. They treat you like family . I highly recommend them to anybody."
We responded:
"Laura thank you for your wonderful review. I am thankful for your business and thankful that you are doing well. Continued blessings. Rick Franklin"
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arch harris

February 27, 2025

5  out of  5
rating by arch harris
"Rick and his team are great people and they provide great personal service."
We responded:
"Arch, you and Nancy are a blessing to serve. I thank you for your business and for your friendship. Greatly appreciate your review. Rick Franklin"
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Robert Ervin

February 27, 2025

5  out of  5
rating by Robert Ervin
"Rick and Elizabeth are so helpful,courteous and friendly.I have been a customer almost years and have received excellent service. THANK YOU."
We responded:
"Robert thank you so much for your review and for your business. It is a pleasure to serve you. Rick Franklin"
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Al Bormuth

February 25, 2025

5  out of  5
rating by Al Bormuth
"Always thorough in looking at our needs and explaining our options. Rick and his staff are a great agency and I have always been treated well."
We responded:
"Thank you Al and Allison. It is a pleasure to serve as your State Farm Agent. Thank you for blessing us with your business and your friendship. Sincerely, Rick Franklin "