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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bonnie Black

September 16, 2026

5  out of  5
rating by Bonnie Black
"Rick is more than an insurance agent, he is a friend that you can trust. He will always provide any needed guidance in a fair and honest manner. He spoke to my son when he turned 16 and received his license about key things to know as a new driver. That's going above and beyond. That's Rick."
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Ron Emery

September 9, 2026

5  out of  5
rating by Ron Emery
"Everyone in Rick's office is always a pleasure to work with. Would recommend them to anyone looking for an insurance agent that's fair and explain everything very clearly."
We responded:
"Thank you, Ron for your great review of my business. I appreciate your business and you as a friend. Rick Franklin "
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Fern Fleming

September 8, 2026

5  out of  5
rating by Fern Fleming
"Great guy"
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Diane Rivers

September 8, 2026

5  out of  5
rating by Diane Rivers
"Always a great experience dealing with them"
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Trish

September 8, 2026

5  out of  5
rating by Trish
"I would highly recommend Rick Franklin and his agency to anyone needing insurance coverage. The staff are wonderful, courteous, and professional. They are always a pleasure to speak with and answer all your questions accurately and timely."
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Ron Henegar

September 4, 2026

5  out of  5
rating by Ron Henegar
"I have been with State Farm, Rick Franklin and his team since 2000. I have been very happy with the way they have handled my business, and my insurance issues for my wife and children over the years. I have been approached by several companies over the years and have told them that I am very pleased and satisfied with my local State Farm agent. Thank you Rick, and God bless, you and your team."
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Scott McDougal

September 4, 2026

5  out of  5
rating by Scott McDougal
"Rick and his team never disappoint. A great group of people. Always been very helpful and professional."
We responded:
"Thank you my friend, Scott. You and Jan have been a blessing to me and my agency for all of those 35+ years. We greatly appreciate you both. Thank you for your kind and wonderful review. Sincerely, Rick
"
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Linda McCurry

September 4, 2026

5  out of  5
rating by Linda McCurry
"As has always been the case in the many years Rick Franklin and State Farm have supplied my insurance needs, recently Rick and his team were immediately available to answer my questions and instruct me on what to do. He offers the personal service that is sadly lacking in business matters and customer service these days."
We responded:
"Linda your review has made my day. It is such a pleasure to serve you and take care of your insurance needs. Thank you once again for taking the time to bless me with your review. Sincerely, Rick Franklin"
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Bruno

September 3, 2026

5  out of  5
rating by Bruno
"Always does what is needed to help their clients. Great customer service. Treat you like family. Highly recommend Rick to anyone needing a great insurance agent."
We responded:
"Trudy what a kind and wonderful review. I sincerely appreciate your thoughts and remarks. Greatly appreciate you taking the time. Thanks again, Rick Franklin "
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Ben Harrison

September 3, 2026

5  out of  5
rating by Ben Harrison
"Rick and his team are very friendly and are always there to help."
We responded:
"Ben I really appreciate your review. It is a pleasure to serve you and your family. Thank you for your business and your friendship. Rick Franklin "
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Bobby

September 2, 2026

5  out of  5
rating by Bobby
"Very professional,treat me very well,over the years I could not have asked for a better group to take care of my insurance needs."
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Ron Connor

September 1, 2026

5  out of  5
rating by Ron Connor
"Rick and Team are terrific! Definitely "Good Neighbors!""
We responded:
"Ron what a blessing you have been to me, my family and my agency. You are a true gentleman and I can't thank you enough for your kindness along the way in my career as a State Farm Agent. Blessings to you and Nancy. Rick
"
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Barry Mock

August 27, 2026

5  out of  5
rating by Barry Mock
"Rick Franklin and the staff are great, Best agents around."
We responded:
"Barry I am so thankful for your great review. You and Marilyn are blessings to me both personally and professionally. Thank you, Barry for your business. Rick Franklin"
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Sheila Robinson

August 27, 2026

5  out of  5
rating by Sheila Robinson
"I’ve been with State Farm for a while now, and Rick is hands down the best insurance agent I have ever dealt with. His customer service and dedication are unmatched. He makes everything so smooth and stress-free that I will never change to another insurance company. If you want an agent who actually looks out for you, I highly recommend Rick!"
We responded:
"Sheila, I am so very thankful for your wonderful review. You are such a blessing and I just can't thank you enough for your heartfelt message. Blessings for you. Rick "
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Stacey Clous

August 24, 2026

5  out of  5
rating by Stacey Clous
"We were on vacation out of state and had to file a claim to have our windshield replaced. We received the most excellent care and response time from the agency and State Farm Claims, who found a select service provider within miles of where we were and got us taken care of with such friendliness and efficiency. We love being with an agent and agency who truly want the best for their customers."
We responded:
"Stacey I am so thankful for your wonderful review. It is our pleasure to serve you and your family. I have a great staff who does a great job each and every day. Thank you again. Rick Franklin "
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Brianna Hull

August 21, 2026

5  out of  5
rating by Brianna Hull
"I love State Farm the people there are so friendly and easy to talk to. The price isn’t bad either. The only place I have been to and found that are that nice and it’s no costing an arm and a leg for."
We responded:
"Thank you, Brianna. We are thankful for your business, and it is our pleasure to serve you. Rick Franklin"
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Donna hurd

August 21, 2026

5  out of  5
rating by Donna hurd
"Wonderful people who put the customers best interest first. I am a very long time customer and plan to stay with them. Rick and his employees make you feel like part of the family. Try to help you anyway they can!"
We responded:
"Thank you, Donna. You and Kenneth have been wonderful friends and customers for many years. You both make our job such a pleasure. Thank you for taking the time to give us such a great review. Blessings, Rick Franklin "
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Charlotte Mayhue

June 22, 2026

5  out of  5
rating by Charlotte Mayhue
"Always very helpful"
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Ginger Jesus

April 16, 2026

1  out of  5
rating by Ginger Jesus
"This agent tacked 2 accidents from a different person to my ID just so he could charge more for scooter insurance! Now that I have my license, I'm in a battle with my current insurer just to prove it wasn't me."
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John

February 8, 2026

5  out of  5
rating by John
"Excellent experience"
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Karen Duncan

October 1, 2025

5  out of  5
rating by Karen Duncan
"There is no better agent than Rick Franklin!"
We responded:
"Karen you are a wonderful blessing. Thank you so much for your kind review. I sincerely appreciate you. Thank you for your business. Rick Franklin"
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Nikki Nichols

September 22, 2025

1  out of  5
rating by Nikki Nichols
"I do not recommend this agency. I canceled my policy on 8/5 and started my new policy the same day. They retroed my coverage to 7/6. Now I owe the state $50 for lapse in coverage. The best part is when I called State Farm for an explanation on why my coverage ended on 7/6 and not 8/5, all she could tell me is she wouldn't have done that for no reason. Great job State Farm. Im glad I've taken my business elsewhere after being w you all for the past at least 15 years."
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Barbara McKee

September 17, 2025

5  out of  5
rating by Barbara McKee
"Great service. Handled everything quickly, smoothly and at a good price.
We had moved out iof state but we are back and in good hands, again! Thank you Rick and Stacy for making this part of the move easy!"
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Mary Webb

August 15, 2025

5  out of  5
rating by Mary Webb
"Rick and his team have been wonderful. They are amazing to work with."
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james boyd

August 14, 2025

5  out of  5
rating by james boyd
"Real people looking out for you."
We responded:
"James thank you for your wonderful 5 star review. I appreciate your business and am thankful for the opportunity to serve you. Thanks again. Rick Franklin "